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SupportWizard
SupportWizard
FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm). The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
Price: Freeware Version: 6 Date: 5/5/2004
Size: 36 MB Platform: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC
Download Link: SupportWizard
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Keywords: customer support call tracking expert systems faq faqs help desk help desk software help desk tools helpdesk helpdesk problem management support software technical trouble tickets unix windows asset management automated best bug